Scheduling
Payments
Policies
How can I schedule an appointment ?
Call us at 082 805 5672 and we will be happy to find a time that works for you! ​
You can also via the Fresha app or Instagram link up to one day before the appointment start time.
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A 30% deposit will be required to reserve your booking. This can be done in cash at B STL or an EFT.
Will I get a full 60 minutes of massage when I book a 1 hour appointment?
​Yes, you receive the full amount of treatment time that you pay for. You are not charged for the intake and interview process, or the time it takes you to dress
Are walk-ins and same day appointments available?
Walk-ins for massage appointments or for aromatherapy and gift purchases are always welcome during our regular front desk hours.
Same day appointments are sometimes available, and we can also put you on our waitlist. However, our massage therapists tend to be fully booked so we recommend booking in advance
What if I am late arriving to my appointment?
Please arrive 10-15 minutes before your appointment. Time for your appointment has been specially arranged for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours.
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We will do our best to provide you with the services you have booked, but we cannot guarantee the full time if you arrive late. Full payment for your scheduled services will be expected.
What should I do if I need to cancel my appointment?
For any cancellations please call 082 805 5672 24 hours before appointment start time.
Appointment cancellation made less than 24 hours before appointment time will forfeit the 30% deposit.
What forms of payment do you accept?
We accept cash, check, credit card, or gift cards and certificates.
Do you take insurance?
Although we do not accept insurance, some medical aid plans do cover massage therapy with a doctors prescription and copies of receipts.
Before
During
After
Treatment
Do I need to shower before my massage?
You don't need to necessarily shower right before your massage, but do we ask that you come to your appointments clean and free of fragranced personal care products.
Is it okay to talk to the massage therapist during my massage?
Definitely communicate with your therapist if you feel any pain or discomfort, if you have any concerns during your massage, or if there is anything your massage therapist can do to make you more comfortable.
Some types of massage that work on deep layers of muscle and tissue, such as deep tissue or sports massage, will require more feedback to ensure that the pressure is not uncomfortable.
Should I take off my underwear when I get a massage?
This depends on your comfort level and the type of massage you are going to receive.
What should I do after I receive a massage?
It's a great idea to give yourself some additional time after your massage to continue relaxing and to allow your body to fully absorb the benefits of massage.
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We leave plenty of time in between appointments so that you never feel hurried and can take your time before you head out the door.
"Touchy" Topics
What if I get aroused or get an erection during my massage?
What if I’ve experienced a trauma (or abuse) that is still triggered by touch? Should I let my massage therapist know?
Arousal is a natural parasympathetic response, so don’t feel guilty. However, understand that it was not your massage therapist’s intention to arouse you. Our professional ethical code of conduct that requires us to make sure boundaries are clear.
If there is a distracting technique or motion (i.e. rocking the prone torso) that aroused you, it is okay to tell your therapist to stop that motion.
Just to be clear, we do have a zero tolerance policy and any sexual advances, innuendo, or inappropriate touching is grounds for immediate termination of your session
Yes, absolutely let your massage therapist know if you do not want to be touched in a specific area or in a certain way. You don’t have to give us any details, and you have the right to ask to take a break or end your massage all together at any time, for any reason.
If I’m attracted to my massage therapist, can I ask him or her out?
Our professional ethical code of conduct that requires us to make sure boundaries are clear, and massage therapist-client relationships must be kept professional, or be terminated if things become personal.
Additionally, we have a zero tolerance policy and any sexual advances, innuendo, or inappropriate touching is grounds for immediate termination of your session
Can I joke about “happy endings” even if I have no interest in receiving one?
No, not even as a joke. This is disrespectful to your massage therapist and our profession. Additionally, we have a zero tolerance policy and any sexual advances, innuendo, or inappropriate touching is grounds for immediate termination of your session.